Telia is expanding its customer service portfolio with Piceasoft’s PiceaSwitch™ and PiceaEraser™ services. Introducing PiceaServices™ is a great opportunity for developing service business and a helpful addition for Telia’s customers, when they are upgrading their mobile devices without losing valuable personal data, or selling their old devices and want to have a peace of mind that no personal content will end up in wrong hands. Piceasoft helps Telia to increase customer satisfaction with PiceaServices software solutions.
PiceaSwitch is now reaching a de facto standard position in Nordic markets. Nordic telecom markets are among the most developed telecom markets in the world and staying competitive in the region requires excellent customer service and innovative services. Piceasoft products enable Telia to offer best services to their customers. Telia will immediately start using PiceaServices in stores in Sweden and Norway.
“Telia saw the need for improving customer service offering,” said Ibrahim Timraz, Aftersales Manager at Telia, “we considered different solutions to improve our services and selected Piceasoft. PiceaSwitch and PiceaEraser services will help Telia to increase customer satisfaction in the Nordics.”
About Piceasoft Ltd
Piceasoft is a Finnish company, located in Tampere. Since it was founded in 2012, Piceasoft has created a unique set of software solutions to cover the whole lifecycle of mobile devices. These solutions create new business opportunities and enable a cost-efficient service for mobile operators and retail chains. Our innovative products are disrupting mobile device buyback, repair and recycling business. Our software products are easy to use and offer added value to the end user, which means better ROI and user satisfaction. In short, we promise to Simplify Your Mobile Life.