Yettel Bulgaria, a leading telecom operator in its region, has integrated Piceasoft’s Picea® Online Mobile SDK into its app, launching a first-of-its-kind Smartphone Diagnostics service for its customers.
This new Smartphone Diagnostics service offers a seamless, fully digital experience, giving users real-time insights into their smartphone’s condition. The complete service flow is available in the local language, offering Yettel customers a user-friendly and localized experience.
The launch of Smartphone Diagnostics marks the first time Bulgarian consumers can access self-service device diagnostics. Unlike traditional diagnostics options, which often involve high fees or in-person visits, this service is fully embedded in Yettel’s app.
“The launch of Smartphone Diagnostics represents a significant step forward in how we support our customers to keep their devices in optimal condition and extend their lifespan. By integrating PiceaOnline Mobile SDK, we let consumers perform comprehensive device health checks quickly and easily on their smartphones, all from the convenience of our existing app”, says Branko Bajic, Consumer Marketing and Products Director at Yettel Bulgaria.
“We’re proud to partner with Yettel to bring this innovative solution to the Bulgarian market. Our PiceaOnline Mobile SDK empowers Yettel to expand its reach and enhance customer engagement. Consumers, in turn, can access services conveniently from the comfort of their homes,” says Mikko Järvinen, Piceasoft COO.
About PiceaOnline Mobile SDK
PiceaOnline Mobile SDK enables operators and retailers to integrate PiceaOnline platforms’ powerful capabilities directly into their apps, enabling device trade-in and self-service use cases. This allows businesses to engage directly with mobile consumers, deliver seamless user experiences, and offer services like trade-ins within their existing apps.
For more information, contact:
Mikko Järvinen, Piceasoft COO
mikko.jarvinen@piceasoft.com
+ 358 40 093 9438
About Yettel
Yettel Bulgaria, part of the PPF Group, is a telecommunications company providing connectivity for over 3 million users with people, devices, and businesses. The company has over 1,900 employees, 180 retail stores and a mobile network that has been recognised as the best in Bulgaria for seven consecutive years by the independent benchmarking organisation umlaut. With a mission to be the best place to buy and own devices, Yettel offers customers a comprehensive ecosystem of premium products and services, along with an exceptional customer experience.
About Piceasoft
Located in Tampere, Finland, and founded in 2012, Piceasoft creates new business opportunities within the mobile device circular economy. Our ever-expanding platform and ecosystem powers companies at all levels to offer trade-in, support, repair, and recycling services. Working with customers and partners in over 70 countries, our platform provides a single solution for businesses to introduce new services and revenue streams while reducing e-waste and promoting sustainability.